Effective Date: 11-Sep-2023

At Kaanayi Heritage Home, we value your satisfaction with our services. If for any reason you need to cancel a booking or request a refund, please read our policy below for guidance on when and how these requests can be initiated.

a. Cancellation Period: You may cancel your booking for a stay at Kaanayi Heritage Home within [7] days of the initial booking date.

b. Cancellation Process: To initiate a cancellation, please send an email to [email mentioned on contact section] with the following details:

Your full name.

Booking confirmation number.

Reason for cancellation.

c. Cancellation Confirmation: We will acknowledge your cancellation request by email within [3] business days. Please note that your booking is considered canceled only after you receive a confirmation email from us.

a. Refund Eligibility: Refunds are subject to the terms and conditions of your booking. You may be eligible for a refund if you cancel your booking within the specified cancellation period.

b. Refund Processing Time: Refunds will be processed within [3] business days after the cancellation request is confirmed. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

c. Refund Method: Refunds will be issued using the same payment method used for the original booking. If a refund cannot be processed to the original payment method, we will work with you to arrange an alternative refund method.

a. Exchanges for Services: In the event that you wish to exchange one service for another, please contact us at [email mentioned on contact section] within [3] days of your booking date. We will assess your request on a case-by-case basis and provide guidance on the exchange process.

If you have any questions or require further assistance regarding cancellations, refunds, or exchanges, please feel free to contact our customer support team at [email mentioned on contact section].

This Cancellation and Refund Policy may be updated periodically. We will notify you of any changes by posting the revised policy on our website and notifying you via email or text message. Continued use of our services constitutes acceptance of all changes.

By using Kaanayi Heritage Home’s services, you consent to the terms and conditions outlined in this Cancellation and Refund Policy, both now and as amended by us.